7 that an "information technology systems issue" was disrupting some services, including filling prescriptions at pharmacies. Ransom messages on computersĮmpire announced in a news release Nov. The CBC has agreed to protect the identities of employees it has spoken to, as they are worried they'll be fired if the company knows they shared internal information. "It's basically been a mess.… The word that can best describe it - just a mess," said one employee who works in the front end at a Safeway in western Canada. Pharmacies were unable to fill new prescriptions for a week, customers cannot redeem loyalty points or use gift cards, and staff were concerned last week they wouldn't get paid because the payroll system is down. Workers from across the country say some stores have run short of items because orders cannot be placed as usual, while at others, food that had gone bad initially either piled up or was frozen because it couldn't be removed from the inventory system. Employees of Empire Co., the parent company of Sobeys, have begun to speak out about the turmoil unfolding inside the grocery chain since a ransomware attack began plaguing its computer systems earlier this month.
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